Terms

Last updated 7 October 2026.

These are the terms behind a Simply Heard session. They're here so you know exactly what you're getting, what we expect of each other, and where the edges are. Written plainly, because plain is the whole point of us.

Who we are

Simply Heard is provided by DKL Professionals Ltd, registered in England and Wales under company number 17012583.

We are registered with the Information Commissioner's Office under registration number ZC262894.

Questions about these terms can be sent to info@simplyheard.co.uk.

What you're booking

Half an hour on the phone with one of the three of us, chosen by you. You'll know who it is before you book, and you can have the same person again.

It's a listening service. No assessment, no diagnosis, no treatment, and no advice unless you ask for it. If a slot is free, it's yours — no waiting list, no referral, and nobody deciding whether you qualify.

Booking and payment

You book on our booking page and pay £35 at that point. The time you chose is held for you. Sessions run Monday to Friday, eight in the morning until eight at night.

You need to be eighteen or over to book.

Changing your mind, and missed calls

If you need to move or cancel, tell us as early as you can — from the booking page, or by email. Give us forty-eight hours and you get your £35 back within three days, or we'll move you to another time.

We ring you at the time you booked, not a minute after. If we can't reach you we keep trying for five minutes; after that the session counts as used, so email us and we'll move you once. If we're the ones who miss it, your money comes back or we find you a new time — your choice.

Confidentiality, and its one limit

Nothing is recorded. Nobody is listening in. We don't keep notes on what you tell us. Afterwards we tick two boxes, so we know you turned up and whether you'd like to come back. That's all there is. Your employer isn't involved, your GP isn't told, and there's nothing sitting on a file anywhere with your name on it.

The one exception is danger. If the person you're speaking to believes you, or somebody else, is in real danger, they'll act on it — and they'll tell you at the time.

What you tell other people is your business. What you tell us is ours to keep: what's said in a session stays with the person you said it to.

Wherever you're taking the call

The call runs on an ordinary phone line, so we can't promise nobody within earshot. Please find somewhere you're comfortable talking, and use headphones if you're not on your own.

If things are that bad

We're not counsellors and we're not a crisis line. If you're thinking about harming yourself, please read this page — Samaritans on 116 123, NHS 111, and 999 if you're in immediate danger. If something like that comes up while we're on the phone together, the person listening will stay with you and help you find the right number.

How we treat each other

You won't be rushed, judged or talked down to. In return we ask to be treated decently. If a call turns abusive, or somebody uses a session to threaten another person, we'll end the call and won't book them again.

If something goes wrong

A dropped call, a double charge, a session that didn't happen as described — tell us at info@simplyheard.co.uk and we'll put it right. Complaints go to the same address. We aim to come back to you within five working days, and we'll always tell you where you can take it further if you're not satisfied.

How far our responsibility goes

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be limited. Beyond that, what we're on the hook for is the session you paid for, up to the £35. A Simply Heard session is a conversation, not a treatment, and the decisions you make about your own life stay yours.

When these terms change

If we update them, the version on this page applies to any booking made after the change. We won't change them to take something away from a session you've already paid for.

Which law applies

These terms are governed by the law of England and Wales.